Pipeline Bedding

Help with your linen order, from size to delivery

Whether you are matching a fitted sheet to an extra-length mattress, checking how a percale weave behaves after the first wash, or arranging a delivery to a guesthouse outside Johannesburg, this is where to find the right page. Start with the question that is holding up your cart.

Clarifications before you order

A few points come up often enough that they are worth stating plainly. These are the working definitions we use when packing an order, so nothing about sizing, colour or delivery is left to guesswork.

What counts as a set

A duvet cover set means one cover plus two pillowcases. Single and three-quarter sizes ship with one pillowcase unless you add a second pair to the cart. Towel bundles are listed separately from bedding, so a guesthouse order can mix both without doubling up on items it already has.

Sizes and mattress depth

Our fitted sheets are cut for a 40cm wall. If your mattress is a standard 25cm pocket, the sheet will still tuck, just with more fabric under the corner. Extra-length beds and pillow-tops are the reason the deep-pocket range exists, and three-quarter sizing is kept in stock for older Johannesburg flats.

Colour and thread count

White, stone and charcoal are dyed in small batches, so a shade can read slightly warmer or cooler between restocks. Thread counts on the product page are the woven count, not a marketing figure. Percale is a weave, not a thread count, and it will feel crisper than sateen on the first night.

First wash and delivery

The care card in each parcel explains the first wash: cold, gentle, line dry. Expect a little lint from new towels, then a stable hand. Delivery covers Cape Town, Durban, Pretoria and farm addresses outside town. If a colour sells out mid-order, we restock from the Gauteng cutting room rather than substituting a shade.

Questions we get before an order goes out

Sizing, thread counts, restocks and delivery to outlying farms. If your question is not here, the contact page reaches the warehouse directly.

How do I know which fitted sheet depth I need?

Measure the mattress wall, not the total height. Standard beds sit around 25cm, pillow-top and extra-length mattresses often reach 35 to 40cm. Our deep-pocket sheet is cut with a 40cm wall and full-perimeter elastic, so it stays tucked on the thicker ones. Three-quarter beds in older flats are listed separately.

Are the thread counts accurate?

Yes. We list the count as woven, not as a marketing figure. Percale sits in a mid range that breathes well in summer and layers under a duvet in winter. If a count looks lower than a competitor's, check whether theirs is single-ply or multi-ply before comparing.

What happens when a colour sells out?

Fabric comes from mills in Pakistan and Portugal, then gets cut and stitched in Gauteng. That local step is why a restock usually lands quickly instead of waiting on a full container. White and stone move fastest, charcoal takes a little longer.

Can I order linen for a guesthouse across several rooms?

Build the cart bedroom by bedroom, then add a bundle for a spare room if you keep one made up. Towels are matched to the bedding colours so a linen cupboard stays consistent. Larger guesthouse and small lodge orders are packed together rather than split across parcels.

Where do you deliver?

Cape Town, Durban, Pretoria and Johannesburg are routine. Farm and small-town addresses outside the main routes are fine too, just allow a day or two extra. Delivery details and cut-off times are on the delivery page.

How should I wash new linen the first time?

Cold wash, half the usual detergent, no fabric softener. The care card in the parcel walks through the first wash so the weave settles evenly and the dye holds. Towels shed a little lint on that first run, then settle into a soft hand.

Still unsure about a size or a colour match? Reach the warehouse through the contact page, or read how we handle returns and order changes in our store policy.

Keep the linen cupboard stocked without reordering from scratch

Restocks move fast when a colour sells out, and guesthouses usually notice a worn sheet the same week a room is booked. Leave your email and we will send a short note when a size or shade you asked about is back on the shelf, plus the care reminders that keep percale and hotel-weight towels in shape.

  • Restock alerts for specific sizes, from three-quarter through king.
  • Care notes for the first wash on percale and quilted protectors.
  • Bundle suggestions when you are fitting out a spare room or a lodge block.

Subscribe for restock and care updates

One or two emails a month. Unsubscribe any time. If you need a hand sooner, call 047 314 0692 or write to info@pipelinebedding.com.

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