Pipeline Bedding

Delivery across South Africa, from the warehouse floor to your door

How orders leave our Johannesburg warehouse, what happens between checkout and the courier, and the practical limits on where we can reach.

Delivery questions we get asked most

Short answers on how orders leave the Johannesburg warehouse, what arrives when, and what to check before you book a courier for a guesthouse or a farm run.

Which areas do you deliver to?

We ship across South Africa from Gauteng. Regular routes cover Cape Town, Durban, Pretoria and the Johannesburg metro, and we also send orders to farm addresses and small towns where the courier hands over at a depot or farm gate. If your street has no formal number, add the nearest landmark in the order notes.

How long does an order take to arrive?

In-stock linen is picked and packed within a working day. Metro addresses usually see the parcel in two to four working days, and outlying or farm deliveries can take a day or two longer because the courier runs a fixed route. Restocks from our mills in Pakistan and Portugal land in Gauteng quickly, so a sold-out colour rarely holds an order back for long.

Can I order linen for several bedrooms at once?

Yes. Build one cart across rooms, mix duvet cover sets, deep-pocket fitted sheets, pillowcase pairs and mattress protectors, and add a bundle for a spare room. Guesthouses and small lodges often order per room and label each bundle, which makes unpacking and bed-making day simpler. Sizes run from single through king, with a three-quarter option for older flats.

What should I check when the parcel arrives?

Open the box and count the pieces against your order before the first wash, especially on multi-room orders. Check that fitted sheets match your mattress depth, since extra-length and pillow-top beds need the 40cm wall. Colours are dyed in small batches, so if you are topping up an existing set, note the shade name on the care card and order the same one.

Is there anything to do before the first wash?

Give percale and towels one cold wash on their own before they go on a bed. It settles the weave, removes any mill finish and cuts the lint on new towels. Line dry where you can, and the corners on fitted sheets keep their shape. The care card in the parcel lists the thread count and the wash steps in plain terms.

What if a colour or size is out of stock?

We cut and stitch in Gauteng, so a restock usually lands faster than a full import cycle. Tell us which shade and size you need and we will confirm the next run. If you are working to a guesthouse opening date, place the order early and we will flag anything that might shift the delivery window.

Still unsure about a route or a size? The help page covers order changes and returns, and you can reach the warehouse directly through contact.

How an order moves from the warehouse to your door

Every cart follows the same route: picked from the Gauteng floor, checked against the size and colour you chose, then handed to the courier. Below is what actually happens at each stage, including the parts that slow things down.

  1. Day 0

    Order placed

    Cart confirmed and stock checked

    You get an order summary by email. If a colour has just sold out, we flag it the same day rather than holding the whole cart. Three-quarter and king sizes are checked against the shelf count, since those move fastest.

  2. Day 1

    Picking and folding

    Picked, folded and packed flat

    Duvet covers, fitted sheets and pillowcase pairs are pulled per bedroom, then folded into a flat pack so nothing creases in transit. Guesthouse orders with several rooms are boxed together and labelled by room number.

  3. Day 2

    Handover to courier

    Collected from the warehouse

    Parcels leave Gauteng with a tracking number sent to you. Johannesburg and Pretoria addresses usually land the next working day. Cape Town and Durban take two to three working days on the standard route.

  4. Day 3 to 5

    Outlying areas

    Farm and small-town deliveries

    Farm gates and addresses outside town centres need a clear landmark and a contact number that answers during the day. If the courier cannot reach anyone, the parcel waits at the nearest depot for collection.

  5. On arrival

    Unpack and check

    Count the items before the first wash

    Check sizes and colours against the packing slip while the parcel is still open. The care card inside explains the first cold wash, which settles the percale weave and limits lint on the towels. Anything wrong, tell us before washing and we sort it out.

What the delivery run actually looks like

Orders leave the Gauteng warehouse on weekday mornings. If your cart holds linen for three bedrooms, it is picked as one consignment, folded flat, and wrapped so the fitted sheets do not crease under the duvet covers. Nothing is split across depots unless a colour is short.

Guesthouses and small lodges usually order on a Monday for a Thursday or Friday drop, which leaves a day to wash and air the new stock before the weekend check-ins.

Pipeline Bedding delivery

  • One cart, whole house

    Build across bedrooms, add a spare-room bundle, and it ships together. Fewer boxes to chase, one delivery window to plan around.

  • City routes and farm addresses

    Cape Town, Durban, Pretoria and outlying farm roads are all on the schedule. Rural stops need a clear gate description and a contact number that answers.

  • Restocks move fast

    Fabric is cut and stitched in Gauteng, so when a charcoal or stone shade runs out, the next batch is usually back on the shelf within days rather than weeks.

  • Care card in every parcel

    The first wash sets the weave. Follow the card and percale sheets and hotel-weight towels keep their hand after months of laundry cycles.

Checking a specific item before you order? Start with the cotton percale duvet cover set, or send address details through the contact page so the route can be confirmed before dispatch.

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